Senior Specialist Sales Operations & Support at S&P Global Market Intelligence, Islamabad

Company Overview

At S&P Global Market Intelligence, a division of S&P Global, we understand the importance of accurate, deep, and insightful information. We are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Job Summary

• Position Title: Senior Specialist, Sales Operations/Support
• Job ID: 327508
• Location: Islamabad, Pakistan
• Job Category: 20 - Professional (EEO-2 Job Categories)
• Job Group: SLSGRP202.1 - Middle Professional Tier I
• Work Shift: EMEA (Mid-Shift)
• Department: S&P Global Market Intelligence

Why Join Us?

• Global Collaboration: Work alongside cross-functional teams and diverse clients, building a worldwide network.
• Results-Driven Culture: Join a team where quality, innovation, and results are prioritized.
• Continuous Growth: Build deep operational and systemic expertise inside a premier global financial intelligence firm.

Key Responsibilities

• Stakeholder Coordination: Lead cross-functional coordination for identified accounts, ensuring alignment, consistency, and the delivery of exceptional client service.
• Renewal Negotiations: Support effective renewal negotiations with clients in partnership with Account Managers and Leaders to ensure optimal retention and commercial outcomes.
• Operational Expertise: Continuously develop and refine expertise related to the company’s operations, clients, products, processes, strategies, and systems to maximize role effectiveness and client satisfaction.
• Leadership Support: Provide robust back-up support for team leads and management, completing strategic assignments as required or assigned.

Qualifications & Skills

Experience:

• 3+ years of professional experience in a SaaS (Software as a Service) or similar complex business environment.
• Proven track record in a client-facing role, preferably with direct experience in customer retention and contract negotiation.
• Solid background in Sales, Support, or Sales Enablement is highly preferred.

Technical Proficiencies:

• High proficiency in Salesforce (CRM navigation, pipeline data management).
• Advanced capability in Microsoft Excel and PowerPoint for data management, tracking, and reporting.

Core Competencies:

• Communication & Influence: Strong interpersonal skills with the ability to communicate and influence effectively across all levels, both internally and externally.
• Problem Solving: Excellent critical thinking skills with keen attention to detail and a proactive focus on innovation and efficiency.
• Drive & Initiative: A self-starter who takes complete ownership of tasks, brings ideas to life, and drives independent execution with a positive, "can-do" attitude.
• Adaptability: Deep curiosity for continuous improvement and exploring new, optimized ways of working.
• Language: Complete fluency in English (written and verbal).

How to Apply

1. Visit the Link: Go directly to the S&P Global Job Page.
2. Click Apply: Tap the "Apply Now" button on the page.
3. Sign In/Register: Create a quick account or speed up the process by signing in with your LinkedIn profile.
4. Upload & Submit: Fill out your contact details, upload your resume (highlighting Salesforce and SaaS experience), and click Submit.

Equal Opportunity Statement

S&P Global is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Expert Advice for Applicants

1. Highlight SaaS and Retention Metrics on Your Resume: Because this role sits at the intersection of Sales Operations and Support, your resume should explicitly quantify your experience with software-as-a-service platforms. Don't just list responsibilities; detail your retention rates, the volume of accounts you managed, or how you improved renewal pipelines.
2. Demonstrate Salesforce Mastery: Salesforce is explicitly required for tracking operations and account health. During your interview or in your cover letter, mention specific workflows, dashboard configurations, or data reporting methods you have utilized to optimize sales pipelines.
3. Prepare for Behavioral Scenarios Involving Influence: As a Middle Professional Tier I specialist, you will need to align cross-functional teams (like Account Managers, product experts, and leadership) without having direct authority over them. Be ready to share a structured STAR (Situation, Task, Action, Result) story detailing how you successfully resolved a client friction point or structured a tricky renewal negotiation.
4. Confirm Shift Compatibility Early: This role is aligned with the EMEA mid-shift to sync with European, Middle Eastern, and African markets. Ensure you mention your flexibility and comfort with these working hours during your initial HR screening to signal immediate operational readiness.