Senior Software Integration Engineer (ServiceNow) at XTIUM – Pakistan 2026

Job Overview

XTIUM is a global team of diverse and talented professionals driven by excellence, continuous improvement, and shared accountability. The organizational culture embraces challenges, prioritizes open lines of communication, and focuses on mutual growth to deliver a measurable impact for colleagues and customers alike.

The company is seeking a highly technical, collaborative Senior Software Integration Engineer (ServiceNow) based in Pakistan to fill a full-time, remote position. The selected professional will manage a balanced workload split evenly (50/50) between general integration development and ServiceNow backend engineering. This role involves designing, developing, and supporting scalable, reusable integration flows across an array of platforms, APIs, databases, protocols, and data formats to protect the daily stability of XTIUM’s integration ecosystem.

Vacancy Details & Operational Framework

• Job Title: Senior Software Integration Engineer (ServiceNow)
• Job Requisition ID: JR100151
• Hiring Entity: XTIUM
• Job Location: Pakistan (100% Remote)
• Employment Type: Full-time
• Work Schedule Alignment: Heavy collaboration during Eastern US hours (Requires 8+ hours of availability between 8:00 AM and 7:00 PM Eastern US Time, along with occasional extended hours and seasonal "Developer Crunch" periods).

Key Responsibilities & Job Duties

• Integration Ecosystem Development: Architecting, creating, and maintaining new and legacy platform integrations using diverse integration technologies, building solutions as reusable technical building blocks.
• Flow & Platform Design: Building and monitoring scalable integration flows across multiple database architectures, application programming interfaces (APIs), standard communication protocols, and modern data formats.
• Code Review & Quality Control: Collaborating actively with peer engineers to conduct code reviews, enforce team technical standards, and maintain strict quality assurance.
• Technical Documentation: Creating clear systems documentation, technical designs, sequence diagrams, and operational manuals tailored for stakeholders across varying technical levels.
• Ecosystem Stabilization: Ensuring the day-to-day functional stability and performance optimization of XTIUM's distributed integration environment.
• Collaboration & Extended Sessions: Participating in ad-hoc, multi-hour technical sessions involving screen sharing and deep troubleshooting discussions during Eastern US time zones.

Required Qualifications & Competency Metrics

Mandatory ServiceNow Certifications:

Candidates must hold the following verified certifications:

• CSA (Certified System Administrator - Entry Admin)
• CAD (Certified Application Developer - Entry Dev)
• CIS-ITSM (Certified Implementation Specialist - IT Service Management)
• CIS-CMDB (Certified Implementation Specialist - Configuration Management Database)
• CIS-Integration Hub (Certified Implementation Specialist - Integration Hub)

Hourly Experience Thresholds (Strictly Enforced):

1. Competency Within the Past Year:

• General Integrations: At least 1,000 hours of hands-on development experience building integrations across various platforms.
• Programming Core (Minimum of one or a combination of the following):
• At least 500 hours dedicated specifically to ServiceNow (Glide-related) scripting.
• OR At least 1,000 hours dedicated to JavaScript programming.
• OR At least 1,500 hours dedicated to any other Object-Oriented Language.
• ETL Engineering: At least 500 hours of dedicated ETL engineering and development.
• ITSM Systems: At least 300 hours of ITSM or ticketing-system integration, development, and administration.
• Automation Scripting: At least 100 hours of writing automation scripts utilizing PowerShell, Groovy, Bash, Python, or PHP.

2. Cumulative Competency Within the Past 5 Years:

• General Integrations: At least 3,000 hours of hands-on development and integration build experience across multiple platforms.
• Programming Core (Minimum of one or a combination of the following):
• At least 1,500 hours dedicated specifically to ServiceNow (Glide-related) scripting.
• OR At least 3,000 hours dedicated to JavaScript programming.
• OR At least 5,000 hours dedicated to any other Object-Oriented Language.
• ETL Engineering: At least 1,500 hours of dedicated ETL engineering and development.
• ITSM Systems: At least 1,000 hours of ITSM or ticketing-system integration, development, and administration.
• Automation Scripting: At least 250 hours of writing automation scripts using PowerShell, Groovy, Bash, Python, or PHP.

Technical Knowledge Depth:

• Protocols & Formats: Expert understanding of integration technologies such as REST, SOAP, ETL, XML, and JSON.
• Data & Architecture: Expert understanding of data manipulation and distribution.
• Database Systems: Strong structural understanding of RDBMS architecture and performance (specifically MySQL) and NoSQL architecture and performance (specifically MongoDB).
• System Diagnostics: Expert-level understanding of architectural design, API definitions, JVM stack functions, memory management, caching, and multi-threading.
• Production Troubleshooting: Experience resolving deep database bottlenecks, concurrency bugs, memory leaks, network failures, and intermittent stack anomalies.
• Language Fluency: Clear, fluent verbal and written English skills for complex internal engineering debates and client-facing interfaces.

Preferred Qualifications (Nice to Have):

• 7+ years of general software engineering experience.
• Prior ServiceNow Development and Administration experience focused specifically on ITSM.
• Direct hands-on experience utilizing ServiceNow’s ITBM Platform.
• Strong, deep expertise in JavaScript (ES5).
• Solid comprehension of distributed systems, message-based architectures, and synchronicity models.
• Experience with specialized data stores (PostgreSQL, Redis, Cassandra, HBase) and cloud data warehouses (Redshift, BigQuery, Snowflake).
• Familiarity with Business Data Analytics, Visualization platforms, and Customer Success software applications.

How to Apply Online (Step-by-Step Guide)

1. Access the Global Application System: Qualified integration engineers must navigate directly to the secure XTIUM recruitment portal hosted on Workday via the official link: https://atsg.wd108.myworkdayjobs.com/XTIUMCareers/job/Pakistan---Remote/Senior-Software-Integration-Engineer--ServiceNow-_JR100151
2. Verify Job Identification: Confirm the landing interface maps accurately to Job Requisition ID JR100151 and the location profile Pakistan - Remote.
3. Populate the Technical Profile: Complete the digital intake forms, log your technical history, and upload a comprehensive CV.
4. Detail Hourly Metrics & Certifications: Applicants must ensure their resume explicitly highlights their certification status (CSA, CAD, CIS tracks) and details experience metrics corresponding to the 1-year and 5-year hourly scripting, ETL, and automation thresholds before submitting.

Important Dates

• Job Status: Active / Open
• Review Schedule: Applications are systematically indexed and evaluated on a rolling intake basis by XTIUM's global engineering talent team.

Expert Advice for Applicants

• Quantify Your Hours Clearly: XTIUM utilizes strict hour-based metrics over a 1-year and 5-year timeline to qualify candidate seniority. Ensure your CV bullet points explicitly breakdown and display your active development milestones—separating your ServiceNow Glide scripting hours, JavaScript focus, and ETL development metrics to match their criteria instantly.
• Lead with the Certification Baseline: Possession of the CSA, CAD, and specific CIS credentials (ITSM, CMDB, Integration Hub) is a mandatory screening requirement. Place these credentials prominently at the very top of your professional summary to ensure immediate routing to the technical evaluation phase.
• Prepare for Engaged, Screen-Shared Assessments: The interview loop requires long, ad-hoc technical reviews with the US team involving live screen sharing and stack discussions. Tailor your interview preparation to speak confidently about production-level troubleshooting instances, such as identifying memory leaks, optimizing MySQL/MongoDB queries, or debugging third-party API connectivity bugs.