Administrative Assistant - Telemedicine

About the Role

We are looking for a tech-savvy Administrative Assistant to join our telemedicine operations team. This role is essential in bridging the gap between patients and healthcare providers in a digital-first environment. You will handle the logistics of virtual consultations, ensure data accuracy in medical records, and provide high-level support to the clinical staff.

Core Responsibilities

• Patient Intake: Process digital registration forms and verify patient information.
• Appointment Coordination: Manage complex virtual calendars and schedule follow-up consultations.
• Data Management: Maintain and update Electronic Health Records (EHR) with strict attention to detail.
• Technical Support: Assist patients with troubleshooting virtual meeting platforms (Zoom/Teams/Specialized Apps).
• Documentation: Draft medical summaries, handle insurance pre-authorizations, and manage digital correspondence.
• Reporting: Track daily patient volumes and consultation metrics for management review.

Candidate Requirements

• Experience: 1-2 years in an administrative role, preferably within healthcare or virtual services.
• Communication: Excellent written and spoken English skills to interact with global clients.
• Technical Skills: Proficiency in G-Suite, Microsoft Office, and cloud-based forms (like Coda/Notion).
• Organization: Strong ability to multitask and manage time effectively without direct supervision.
• Education: Minimum of a Bachelor's degree in any field.
• Availability: Willingness to work in shifts that align with international time zones (UK/US).

Perks of the Position

• Fully remote work environment – no commute required.
• Exposure to the rapidly growing digital health industry.
• Opportunity for long-term growth into operational or managerial roles.
• International networking and professional development.