Technical Support Engineer (IRIS Image Capture Platform) at Overjet – Lahore Pakistan 2026

Job Overview

Overjet operates as a global pioneer in dental artificial intelligence technology. Thousands of dental practices, clinical providers, and insurance institutions depend on the company's advanced platform to deliver enhanced patient outcomes and modernize global oral healthcare. The organization provides a fast-paced environment tailored for technical builders looking to advance their professional paths while developing new products, strategic partnerships, and original AI technology models.

The Practice Operations Team focuses on empowering clinical professionals to optimize patient care within dental offices. The division integrates sophisticated dental AI into a specialized software-as-a-service (SaaS) architecture, allowing practitioners to recognize essential patient care needs and clarify treatment pathways using clear AI-driven visualizations. Composed of a cross-functional technical workforce, the team unites specialists across backend systems, frontend development, data engineering, machine learning, data science, and product design.

The company is currently searching for a qualified Technical Support Engineer equipped with robust technical capabilities and strong interpersonal skills. The selected candidate will function as the primary engineering support specialist for the Overjet IRIS Image Capture platform.

Financial Note: This position offers compensation disbursed in United States Dollars (USD).

Vacancy Details & Operational Framework

• Job Title: Technical Support Engineer (Overjet IRIS Image Capture Platform)
• Hiring Entity: Overjet
• Department: Practice Operations Team
• Employment Type: Full-time, Permanent
• Compensation Currency: USD ($)
• Workplace Model: Hybrid (Blends physical office collaboration with remote flexibility)

Key Responsibilities & Job Duties

• Client Technical Assistance: Managing real-time communications and technical resolutions for active clients via email, telephone, and scheduled video conferences.
• Data Problem Mitigation: Applying an array of cloud-centric and open-source utility systems and development frameworks to untangle complex data architecture issues.
• Code Engineering & Optimization: Generating high-quality, scalable, and efficient code while adhering strictly to established software engineering methodologies.
• Defect Rectification: Investigating, identifying, and correcting platform software errors, performance bottlenecks, and system bugs.
• Cross-Departmental Alignment: Partnering with product development, core engineering, clinical design, and customer success business units to optimize the support ecosystem for IRIS platform users.
• On-Call Availability: Participating in planned, rotating on-call schedules during non-standard operational hours as required by team workflows.

Required Qualifications & Technical Skills

• Educational Background: A strong academic record in Computer Science, Information Technology, or a parallel technical discipline.
• Software Engineering Track Record: Two (02) to five (05) years of practical software engineering experience.
• SaaS Sector Experience: Three (03) or more years of professional experience working within a software-as-a-service business model.
• Support Proficiency: Verifiable experience managing technical customer support operations and workflows.
• Communication Mastery: Outstanding client-facing interpersonal skills coupled with complete professional fluency in verbal and written English.
• Adaptability: A proven capability to succeed within a high-velocity, deeply technical, and mission-oriented corporate environment.

Preferred Qualifications (Optional Asset):

• Prior familiarity with Dental Practice Management Systems or clinical imaging platforms.

The Hybrid Operational Model

The organization maintains a structured hybrid workspace designed to balance collaborative team settings with geographical flexibility. Employees residing near established regional hubs are required to work from the physical office space on Tuesdays and Wednesdays, with the liberty to work remotely during the remaining weekdays. These geographic office hubs are located in:

• San Mateo
• New York City
• Boston
• Salt Lake City
• Lahore

The internal human resources department clarifies specific local office parameters during the initial interview stages.

Organizational Core Values

• Excellence: Setting higher benchmarks and striving for exceptional outcomes.
• Velocity: Swift execution and rapid delivery of project results.
• Ownership: Taking full accountability and dedicating maximum effort to project goals.
• Win-win: Demonstrating genuine care and creating mutually beneficial outcomes.

Corporate Triumphs & Industry Recognition

• Listed among the Best Places to Work by BuiltIn continuously for 2024, 2025, and 2026.
• Secured the #4 position on Fast Company’s list of Most Innovative Companies in the Healthcare sector for 2026.
• Selected as one of the TIME Best Inventions in 2024.
• Celebrated within Newsweek’s index of Most Loved Workplaces in America 2024.
• Achieved top honors in the Dental Health segment at the Digital Health Awards 2024.
• Highlighted by LinkedIn as an elite Top Startup in 2023.
• Selected for the definitive Forbes AI 50 list in 2022.
• Documented across major business publications including Bloomberg, Forbes, Fast Company, and TechCrunch.

Equal Employment Opportunity Commitment (EEO)

The company operates as an equal opportunity employer. The hiring process excludes discrimination based upon race, religious conviction, skin color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or physical disability. The enterprise maintains that diverse perspectives strengthen internal teams, thereby encouraging applications from individuals representing a broad range of backgrounds and life experiences. Candidates who do not fulfill every listed qualification are still strongly motivated to submit their credentials.

How to Apply Online (Step-by-Step Guide)

1. Navigate to the Application Interface: Qualified engineering professionals should proceed directly to the secure AshbyHQ recruitment node via the official link: https://jobs.ashbyhq.com/Overjet/620b2805-eb34-4d64-87f3-f93f0052fd29/application
2. Confirm Vacancy Authenticity: Ensure the landing page corresponds correctly to the Technical Support Engineer position, indexed under tracking code 620b2805-eb34-4d64-87f3-f93f0052fd29.
3. Populate the Candidate Profile: Complete the online registration forms, summarize professional SaaS milestones, and upload a comprehensive resume.
4. Detail System Optimization Metrics: Candidates should ensure their resume explicitly highlights their background utilizing open-source frameworks, troubleshooting core system bugs, or handling cloud data tools before finalizing the submission process.

Important Dates

• Job Posting Date: May 2026
• Job Status: Open / Active
• Review Process: Applications undergo systematic evaluation on a rolling basis by the internal technical recruitment division.

Expert Advice for Applicants

• Elevate Software Development Elements Over Basic Ticketing: Because the role demands up to five years of software engineering background alongside three years in SaaS environments, the recruitment team searches for deep system capabilities. Resumes should emphasize experience writing scalable code, debugging software layers, and applying cloud frameworks rather than simply listing high-volume ticket resolution counts.
• Promote Medical or Dental Software Competencies: If an applicant has past exposure to clinical imaging setups, electronic health record databases, or dental management applications, this details highly valuable context. Placing these specific niche systems prominently in the resume header can immediately distinguish an application from mainstream software support engineers.
• Highlight Collaborative Engineering Triumphs: The job layout heavily emphasizes an interactive, multi-disciplinary technical environment. The applicant stands out by using the resume to describe past instances where they served as an operational link between front-facing clients and backend product engineers to streamline core software support mechanisms.