Operations Specialist
SBP Regulated Electronic Money Institution
Posted on:
Application deadline:
About This Role
Join a Karachi-based, State Bank of Pakistan (SBP) regulated Electronic Money Institution (EMI) as an Operations Specialist. In this key role, you will conduct end-to-end agent/merchant and consumer back office operations management. You will oversee daily operations of both digital and physical channels, monitor transaction flows, and ensure regulatory compliance. This is an excellent opportunity to work in the fintech sector with exposure to mobile money, digital financial services, and merchant/agent onboarding operations. The ideal candidate will have strong attention to detail, excellent time management skills, and a commitment to maintaining the highest standards of compliance and customer service.
Key Responsibilities
- • Oversee daily operations of both digital and physical channels (app, merchant/agents)
- • Monitor transaction flows, system performance, and service uptime
- • Manage and support agent/merchant networks, including onboarding, training, and performance tracking
- • Handle all consumer, merchant and agent related issues with timely resolution
- • Escalate issues to internal/external teams to ensure customer experience is not impacted
- • Ensure compliance with regulatory requirements and internal policies
- • Assist with collecting, verifying, and filing necessary documentation for Agents/merchants
- • Conduct reporting and analysis of merchant/agent transactions
- • Maintain accuracy and quality in all onboarding processes
- • Collaborate with internal stakeholders to resolve operational challenges
Requirements & Qualifications
- ✓ Bachelor's Degree preferably in Business Administration, Finance, or related field
- ✓ Minimum 16 years of formal education
- ✓ Minimum 3-4 years of professional experience in large national/multinational organization
- ✓ At least 1-2 years of related functional experience in similar role at equivalent position
- ✓ Experience in consumer, agent/merchant management operations
- ✓ Experience in onboarding, fintech, or digital financial services
- ✓ Strong understanding of agent/merchant onboarding and mobile money
- ✓ Familiarity with back-office onboarding and compliant management/customer service
- ✓ Sufficient knowledge of EMI regulations and fintech processes
- ✓ Maximum age: 33 years as of last date of application submission
Skills & Expertise
What We Offer
- ✓ Competitive compensation package
- ✓ Opportunity to work in growing fintech sector
- ✓ Career development in digital financial services
- ✓ Exposure to SBP-regulated financial operations
- ✓ Team-oriented work environment
- ✓ On-site role in Karachi
How to Apply
- 1 Click the "Apply Now" button above to visit the application portal
- 2 Complete your profile with all required information
- 3 Upload your resume and cover letter
- 4 Review and submit your application
- 5 Selected candidates will be contacted for interviews
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Tips to Increase Your Chances
Before You Apply
- • Review the job description carefully – Match your experience with specific requirements
- • Tailor your resume – Highlight relevant skills and achievements
- • Prepare a cover letter – Explain your interest in this specific role
During the Application
- • Complete all fields – Don't leave any required sections blank
- • Proofread everything – Check for spelling and grammar errors
- • Submit early – Beat the deadline and show professionalism
After You Apply
- • Follow up professionally – Contact after 1-2 weeks if appropriate
- • Prepare for interviews – Research the company and practice common questions
- • Stay professional – Maintain all communication in a professional tone
Key Skills to Highlight
- • Technical Skills – Highlight relevant software and platforms
- • Soft Skills – Communication, teamwork, problem-solving abilities
- • Achievements – Quantify your accomplishments with numbers