Customer Support Executive
Snoonu
Posted on:
Application deadline:
About This Role
Snoonu, Qatar's homegrown Super App, seeks a Customer Support Executive for our Karachi office. Manage high-volume incoming calls and chats, identify customer needs, build sustainable relationships, and provide exceptional service. Handle customer frustrations professionally, meet service targets, and escalate issues efficiently. Join a global tech-driven team obsessed with innovation and customer satisfaction. Requires 1+ year call centre experience, excellent English/Arabic, and strong leadership potential.
Key Responsibilities
- • Manage a large number of incoming calls and chats efficiently
- • Identify and assess customers' needs to achieve satisfaction
- • Build sustainable relationships and trust with customer accounts through open communication
- • Demonstrate availability and maintain good attitude when receiving customer frustration
- • Change bad customer perceptions of service through professional handling
- • Provide accurate, valid, and complete information using right methods/tools
- • Meet personal/team targets and call/chat handling quotas consistently
- • Follow communication procedures, guidelines, and policies
- • Be the customer's advocate and prioritize escalations for high efficiency
- • Resolve issues with high efficiency and ensure customer satisfaction
Requirements & Qualifications
- ✓ Strong phone contact handling skills and active listening abilities
- ✓ Good leadership skills and ability to guide junior team members
- ✓ Minimum academic qualification: Intermediate/OA Levels
- ✓ Proven experience of at least 1 year in customer service department (Call Centre)
- ✓ Familiarity with industry practices and professional standards
- ✓ Excellent English or Arabic language skills (written, oral, and presentation)
- ✓ Able to use computer software efficiently including MS Office (Word, Excel, PowerPoint)
- ✓ Able to work in rotational shifts
Skills & Expertise
What We Offer
- ✓ Remote & Global Vibes - Collaborate with worldwide crew
- ✓ Brain Boosters - Learning budgets and access to courses
- ✓ Builder's Playground - Own your tasks with autonomy
- ✓ Shared Success - Equity offered to employees
- ✓ Flexible Time Off - Generous leave and wellness policies
- ✓ Agile Work Environment - Scrum-based methodology
- ✓ Competitive compensation as per experience
- ✓ Career growth and development opportunities
How to Apply
- 1 Click the "Apply Now" button above to visit the application portal
- 2 Complete your profile with all required information
- 3 Upload your resume and cover letter
- 4 Review and submit your application
- 5 Selected candidates will be contacted for interviews
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Tips to Increase Your Chances
Before You Apply
- • Review the job description carefully – Match your experience with specific requirements
- • Tailor your resume – Highlight relevant skills and achievements
- • Prepare a cover letter – Explain your interest in this specific role
During the Application
- • Complete all fields – Don't leave any required sections blank
- • Proofread everything – Check for spelling and grammar errors
- • Submit early – Beat the deadline and show professionalism
After You Apply
- • Follow up professionally – Contact after 1-2 weeks if appropriate
- • Prepare for interviews – Research the company and practice common questions
- • Stay professional – Maintain all communication in a professional tone
Key Skills to Highlight
- • Technical Skills – Highlight relevant software and platforms
- • Soft Skills – Communication, teamwork, problem-solving abilities
- • Achievements – Quantify your accomplishments with numbers